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When Public Agencies Collide
304 – When Public Agencies Collide: Provides participants with the skills necessary to effectively manage, resolve, identify the sources of and reach amicable solutions to potential conflicts in the public sector.
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Course Number: |
C304 |
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Course Title: |
When Public Agencies Collide |
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Course Level: |
Intermediate |
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Course Length: |
1 day – 8 AM to 5 PM |
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IRWA Credits: |
8 QEU / CEU |
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Prerequisites: |
IRWA Course 213 “Conflict Management” (or equivalent) |
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Course Description
This managerial course presents sources of, and solutions to, conflicts between public agencies. The course is interactive, utilizing the experiences of the facilitator and participants, text material, and a progressively complex participant exercise. The goal of the course is to provide participants with insights and tools for avoiding, resolving and managing conflicts in the public sector.
Credentialing
- An intermediate course that can be applied towards continuing education and recertification credit.
Topics
- Sources of Public Agency (PA) conflict
- Personality and behavior factors
- Primary drivers (motivators) of Public Agencies
- The role of bureaucracies
- The influence of politics
- Processes for conflict resolution
Course Tuition includes
Who should take this course
This course is designed for right of way managers and staff who seek enhanced skills at resolving conflict within or between public agencies and utilities.
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