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209 Negotiating Effectively with a Diverse Clientele 01.16.19 San Antonio, TX

Start Date: 1/16/2019
End Date: 1/17/2019
No. of Days: 2 days
Course Level: Intermediate
CEU Credits: 16.00
Class Time: 8:00 a.m. - 5:00 p.m. daily

Tuition: $425.00 Member / $530.00 Non-Member

Late Registration Fee of $25.00 on and after: 01/04/2019

Sponsored By: Chapter 39

Course Description: C209 Negotiating Effectively with a Diverse Clientele

INSTRUCTOR:

Carol L. Brooks, SR/WA is the Owner of Cornerstone Management Skills, and internationally recognized and award winning author and trainer. She is a Master Instructor with the IRWA and began teaching in 2002. With over 15-yrs experience in public utilities and local public agencies, her expertise includes: Easement and land acquisition, negotiations, easement valuation, permitting, easement law, project management, and eminent domain support. Ms. Brooks is the Vice Chair of the IRWA’s P.I.P.E. (Partnership Infrastructure Professional Education) chartered to mentor and groom current and new instructors. She is the VEIT Instructor for C213 and C100i. She also wrote the VEIT C100i and Classroom C100i manuals. She is the contributing course writer/editor for Crown College, MN for their business course offerings in China. She is a contributor to ROW Magazine, featuring articles on effective communication skills, communication etiquette and the art of negotiations. Ms. Brooks’ column entitled, Back to Basics was featured in ROW Magazine from 2010-2014. She is the recipient of the Louise L. & Y. T. Lum Award for distinguished contribution to education for the r/w professional. She is also the proud recipient of the Mark A. Green Award for Journalistic Excellence and Outstanding Contribution to the ROW Magazine. She is a frequent workshop speaker at the IRWA’s annual conference. Carol is also certified to teach in Arizona, Texas, and Oregon. She is a coach/mentor at a local state university for real estate and business majors. She has said, “R/W Professionals exemplify the public good and I want them to have all the communication tools to become the best they can be, and serve our citizens in an exemplary manner.” Ms. Brooks presents relevant communication and negotiation techniques in a humorous and engaging way. Her goal is to create critical thinkers in the classroom and prepare the participant to return to the job better than when they arrived on the first day of class.

COURSE COORDINATOR:

Georgia S. Snodgrass

8003 N.Hollow #102

San Antonia, TX, 78240

Phone: (210) 383-2966

Fax: (210) 858-0265

Email:gssnodgrass@outlook.com

CLASS LOCATION:

Silverhorn Golf Course

1100 W. Bitters Rd

San Antonio, TX 78216

Phone: (210) 545-5300

Participant Capacity: 40

ACCOMMODATIONS:

Holiday Inn Express & Suites

16315 San Pedro Ave.

San Antonio, TX 78232

Phone: (210) 402-3300

Please check with the hotel for current rates and reservations.