Conflict Management

213 – Conflict Management: Provides specific strategies for those who are in need of far-reaching, collaborative solutions to minimize potential negative aspects of conflict.

Course Number:


Course Title:

Conflict Management

Course Level:


Course Length:

1 day – 8 AM to 5 PM

IRWA Credits:



Not applicable





Course Description

This course provides focused strategies towards establishing collaborative solutions to minimize potential negative aspects of conflict and maximize successful outcomes that strive to resolve conflict. During this course, participants will learn how effective conflict management can open doors to healthier workplace relationships and more productive working relationships with both property owners as well as the general public.
  • Industry: A core course that is a requirement for all 4 pathways for the RWA certification.
  • Specialist: A core elective course that can be applied towards the R/W-AMC, R/W-EC, R/W-NAC certifications.
  • What is conflict?
  • Nature and consequences of conflict
  • The two consequences of conflict
  • Seven common outcomes of “usual conflict”
  • Constructive versus destructive approaches to conflict
  • Why conflict is natural
  • Determining your own conflict style 
  • Coping with criticism
  • Managing interpersonal conflict
  • Understanding the “communication climate"

Course Tuition includes

  • Learning Guide
Recommended Material

Who should take this course

This course is designed for right of way and infrastructure professionals who want to sharpen their skills in managing interpersonal conflict for optimal relational success.

Register for this class today

Classroom Based Education

Online Education

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