Negotiating Effectively with a Diverse Clientele

209 – Negotiating Effectively with a Diverse Clientele: Explores the dynamics of intercultural communication and provides insight which enables participants to successfully negotiate with people of different cultures and backgrounds through a greater understanding of, and respect for, diverse clientele.

Course Number: C209
Course Title: Negotiating Effectively with a Diverse Clientele
Course Level: Intermediate
IRWA Credits: 16 QEU / CEU
AQB Credits: Non Applicable

Not applicable


Course Description

This course explores the processes, dynamics, challenges and opportunities involved when negotiating with a diverse clientele, with the goal of maximizing each participant’s personal negotiating power and effectiveness. Participants will increase their cultural awareness and sensitivity, gain awareness of different negotiation styles, learn intercultural communication skills for resolving conflicts and will be exposed to collaborative negotiation for reaching mutually satisfying agreements with people of diverse backgrounds. Participants will also gain a greater understanding of the causes and roots of misinterpretation, which can cause cultural collisions due to factors such as: the dynamics of communication, behavioral prescriptions, assumptions, perceptions, values, reasoning styles, attitudes, language, social relations, ethnocentrism, ambiguity, orientations and patterns, formality, emotion, different values, attitudes and reasoning styles and their relationships to communication and negotiation.


  • New SR/WA: An intermediate elective course that can be applied towards the SR/WA designation.
  • Specialist: An intermediate elective course that can be applied towards the R/W-AMC, R/W-EC and R/W-NAC certifications.


  • Intercultural negotiations
  • Intercultural competence
  • Building relationships across cultures
  • Intercultural communications
  • Cultural dimensions comparison
  • Language and culture
  • Descriptive vs. interpretive statements
  • Dimensions of diversity

Course Tuition Includes

  • Participant Manual
Recommended Material

Required Material

Non Applicable

Who Should take this course

This course is geared towards individuals who wish to increase their intercultural negotiation competence.


Classroom Based Education

Online Education

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